Capital Catering Command Centre
Real-time operating visibility across 20+ locations and seven Emirates. Existing platforms remain systems of record; IOTx is the system of intelligence and accountability.
Executive viewTop unresolved exceptions
Operational health
68
Composite of OTIF, rework, demand confidence
Sites at risk
3
Health below 70
Planned meals today
6,304
Plan v12
Actual meals prepared
2,429
Live from execution board
OTIF
88.7%
Rework rate
16.7%
Audit baseline ~20%
Capacity hours at risk
118 h
Unresolved critical exceptions
4
SLA-tracked
Executive focus · Seven-Emirate operational health
Primary metrics, queue and recommended actions change with the selected demo role.
IOTx flow engine
Operational health
68
Seven-Emirate composite score
On-time-in-full
88.7%
Target 95%
Rework rate
16.7%
Audit baseline ~20%
Capacity hours at risk
118 h
Of 500 h weekly leak
Completion-to-billing leakage
AED 15,780
Delivered, not invoiced
Seven-Emirate operational health
Click an Emirate to filter the whole control tower to that region.
| Emirate | Sites | Health | Open exceptions | OTIF | Rework | Demand confidence | Highest-risk issue | |
|---|---|---|---|---|---|---|---|---|
| Abu Dhabi | 3 | 62 | 7 | 86.4% | 21.8% | 71% | Ward 04 attendance not refreshed before lock | |
| Dubai | 3 | 54 | 9 | 81.2% | 24.6% | 66% | Supplier ETA slip on PO-1048 hits locked plan | |
| Sharjah | 2 | 71 | 4 | 89.7% | 18.3% | 78% | Diet mismatch detected on Site 07 renal trays | |
| Ajman | 1 | 83 | 2 | 93.1% | 11.2% | 88% | Receiving queue ageing above 90 minutes | |
| Umm Al Quwain | 1 | 88 | 1 | 95.0% | 8.4% | 91% | Attendance still submitted on paper form | |
| Ras Al Khaimah | 1 | 68 | 3 | 84.9% | 19.1% | 74% | Unit 03 dispatch load not ready by cut-off | |
| Fujairah | 1 | 79 | 2 | 90.5% | 13.7% | 82% | Site receipt confirmation arriving by WhatsApp |
What needs attention now?
Top five next-best actions generated by the IOTx flow engine.
- 1
Confirm attendance for Abu Dhabi Ward 04 before the lock window closes.
CriticalOwner Hessa Al DhaheriEX-2007 - 2
Expedite PO-1048 because it affects tomorrow's locked production plan.
CriticalOwner Areef Mohammed IsmailEX-2001 - 3
Review 38-meal variance at Dubai Central Kitchen.
HighOwner Nadia FaroukEX-2009 - 4
Assign backup owner for an unacknowledged production task.
MediumOwner Layla HassanEX-2008 - 5
Reconcile completed delivery CC-2381 with its invoice.
MediumOwner Huda KamalEX-2005
Expected versus actual performance
Planned meals against prepared, dispatched, received and rework volume.
IOTx flow engineUpdated 2m ago
Critical exceptions queue
Managers work from prioritised exceptions instead of chasing every task.
| Severity | Exception | Site | Created | Owner | SLA | Status | Source | Recommended next action |
|---|---|---|---|---|---|---|---|---|
| Critical | EX-2001 PO-1048 ETA slipped past locked plan PP-507 | Dubai Central Kitchen | 05:40 | Areef Mohammed Ismail → Nadia Farouk | SLA breached 42m | In progress | ERP | Expedite PO-1048 or substitute chicken thigh from PO-1047 |
| Critical | EX-2004 Dispatch not ready for Ras Al Khaimah Unit 03 | Ras Al Khaimah Unit 03 | 08:12 | Mariam Yousuf → Omar Bin Saif | SLA breached 11m | In progress | IOTx flow engine | Release backup trolleys and record revised departure |
| Critical | EX-2007 Late attendance update from Abu Dhabi Ward 04 | Abu Dhabi Central Kitchen | 07:05 | Hessa Al Dhaheri | 28m to SLA | New | WhatsApp intake | Confirm attendance for Ward 04 before the 08:30 lock window closes |
| Critical | EX-2010 PO-1051 low-potassium vegetables overdue, renal plan on hold | Al Ain Medical Ward | 06:45 | Rashed Al Mazrouei → Areef Mohammed Ismail | SLA breached 52m | In progress | ERP | Approve substitution or reallocate stock from Al Ain Unit 03 |
| High | EX-2002 D-3109 attendance revised 512 → 486 after lock | Dubai Central Kitchen | 06:58 | Nadia Farouk | 21m to SLA | Acknowledged | ERP | Review 26-meal variance before dispatch staging |
| High | EX-2003 Diet mismatch detected for Sharjah Site 07 renal trays | Sharjah Site 07 | 07:12 | Layla Hassan | 20m to SLA | New | WhatsApp intake | Confirm renal diet list with Ward 07-A and re-issue trays |
| Medium | EX-2005 CC-2381 delivered and accepted but not reconciled with invoice | Abu Dhabi Central Kitchen | 20 Aug 15:20 | Huda Kamal | 460m to SLA | Waiting | Accounting software | Reconcile completed delivery CC-2381 with invoice INV-8841 |
| High | EX-2006 Production plan changed without approval (v11 → v12) | Dubai Central Kitchen | 06:48 | Areef Mohammed Ismail | 26m to SLA | Acknowledged | Excel / Google Sheets | Obtain planning lead approval and record change reason |
| Medium | EX-2008 T-9014 renal QC check unacknowledged beyond SLA | Sharjah Site 07 | 08:35 | Layla Hassan → Tariq Bilal | SLA breached 7m | Acknowledged | IOTx flow engine | Assign backup owner for the unacknowledged QC task |
| High | EX-2009 38-meal variance detected at Dubai Central Kitchen | Dubai Central Kitchen | 20 Aug 10:40 | Nadia Farouk → Reem Sultan | SLA breached 35m | In progress | IOTx flow engine | Review 38-meal variance and tag root cause |
Operational funnel
Demand to cash, with conversion and variance at every stage.
Demand received6,280 · 100.0%
31 site/ward records
Demand locked6,031 · 96.0%
4 records still open
Plan published6,031 · 100.0%
Plan v12
Production completed5,540 · 91.9%
2 batches on hold
Dispatched5,210 · 94.0%
3 loads not ready
Received5,060 · 97.1%
18 shortage meals
Reconciled4,640 · 91.7%
4 deliveries unreconciled
Billed4,180 · 90.1%
AED 12,584 unbilled
Demand confidence and coordination load
Demand confidence is the leading indicator for rework and late delivery.
IOTx flow engine
Average demand confidence
81%
Across 31 site/ward demand records
Coordination overhead
70%
Staff time chasing updates and re-entering data
Report preparation
20 h / month
Manual assembly across tools