Exception & Escalation Queue

Exception-based management instead of status chasing. Every rule breach across demand, planning, supply, execution, dispatch and billing arrives here with a named owner, a backup owner, an SLA countdown and a recommended action.

Open exceptions

1 resolved or closed in view

IOTx flow engineUpdated 2m ago

SLA breached

Age above the rule SLA

IOTx flow engine

Critical severity

Meals, cash or customer impact today

IOTx flow engine

Escalated

With the backup owner or above

Unacknowledged

Still in New — nobody has picked them up

Live queue

Sorted by severity, then by age against SLA. Select any row for the full evidence chain.

Exception	Category	Source event	Site	Owner / backup	SLA	Status
EX-2001 Critical	Supplier disruption ERP	PO-1048 ETA slipped past locked plan PP-507 Recommended: Expedite PO-1048 or substitute chicken thigh from PO-1047	Dubai Central Kitchen Dubai	Areef Mohammed Ismail backup Nadia Farouk	SLA breached 42m raised 05:40 · 102m old	In progress L1
EX-2010 Critical	Supplier disruption ERP	PO-1051 low-potassium vegetables overdue, renal plan on hold Recommended: Approve substitution or reallocate stock from Al Ain Unit 03	Al Ain Medical Ward Abu Dhabi	Rashed Al Mazrouei backup Areef Mohammed Ismail	SLA breached 52m raised 06:45 · 97m old	In progress L2
EX-2004 Critical	Dispatch risk IOTx flow engine	Dispatch not ready for Ras Al Khaimah Unit 03 Recommended: Release backup trolleys and record revised departure	Ras Al Khaimah Unit 03 Ras Al Khaimah	Mariam Yousuf backup Omar Bin Saif	SLA breached 11m raised 08:12 · 41m old	In progress L1
EX-2007 Critical	Demand freshness WhatsApp intake	Late attendance update from Abu Dhabi Ward 04 Recommended: Confirm attendance for Ward 04 before the 08:30 lock window closes	Abu Dhabi Central Kitchen Abu Dhabi	Hessa Al Dhaheri backup Areef Mohammed Ismail	28m to SLA raised 07:05 · 17m old	New
EX-2009 High	Production variance IOTx flow engine	38-meal variance detected at Dubai Central Kitchen Recommended: Review 38-meal variance and tag root cause	Dubai Central Kitchen Dubai	Nadia Farouk backup Reem Sultan	SLA breached 35m raised 20 Aug 10:40 · 155m old	In progress L1
EX-2019 High	Production variance IOTx flow engine	T-9004 on hold, renal batch 14 meals short Recommended: Confirm resume time and notify Al Ain ward service team	Al Ain Medical Ward Abu Dhabi	Rashed Al Mazrouei backup Hessa Al Dhaheri	SLA breached 2m raised 08:05 · 47m old	In progress L1
EX-2012 High	Dispatch risk WhatsApp intake	CC-2387 received 198 of 210 meals Recommended: Investigate 12-meal shortage and link to rework RW-707	Dubai Marina Service Unit Dubai	Imran Qureshi backup Vinod Menon	14m to SLA raised 11:58 · 46m old	Acknowledged
EX-2006 High	Plan feasibility Excel / Google Sheets	Production plan changed without approval (v11 → v12) Recommended: Obtain planning lead approval and record change reason	Dubai Central Kitchen Dubai	Areef Mohammed Ismail backup Nadia Farouk	26m to SLA raised 06:48 · 34m old	Acknowledged
EX-2002 High	Late demand change ERP	D-3109 attendance revised 512 → 486 after lock Recommended: Review 26-meal variance before dispatch staging	Dubai Central Kitchen Dubai	Nadia Farouk backup Imran Qureshi	21m to SLA raised 06:58 · 24m old	Acknowledged
EX-2003 High	Late demand change WhatsApp intake	Diet mismatch detected for Sharjah Site 07 renal trays Recommended: Confirm renal diet list with Ward 07-A and re-issue trays	Sharjah Site 07 Sharjah	Layla Hassan backup Tariq Bilal	20m to SLA raised 07:12 · 10m old	New
EX-2015 Medium	Completion-to-billing gap Accounting software	CC-2390 disputed shortage blocks invoice INV-8846 Recommended: Resolve dispute with site evidence and re-issue invoice	Sharjah Site 07 Sharjah	Huda Kamal backup Layla Hassan	SLA breached 1160m raised 19 Aug 12:00 · 2600m old	Waiting L1
EX-2005 Medium	Completion-to-billing gap Accounting software	CC-2381 delivered and accepted but not reconciled with invoice Recommended: Reconcile completed delivery CC-2381 with invoice INV-8841	Abu Dhabi Central Kitchen Abu Dhabi	Huda Kamal backup Areef Mohammed Ismail	460m to SLA raised 20 Aug 15:20 · 980m old	Waiting
EX-2014 Medium	Rework spike IOTx flow engine	Rework above baseline for renal menu, three days running Recommended: Open root-cause review for late diet changes	Sharjah Site 07 Sharjah	Layla Hassan backup Tariq Bilal	SLA breached 142m raised 20 Aug 17:00 · 862m old	In progress L1
EX-2017 Medium	Plan feasibility IOTx flow engine	PP-513 material readiness 70% against locked demand Recommended: Propose split batch or substitute gluten-free bread	Sharjah Site 07 Sharjah	Layla Hassan backup Areef Mohammed Ismail	SLA breached 2m raised 07:20 · 62m old	In progress L1
EX-2020 Medium	Supplier disruption ERP	PO-1055 insulated trays at risk of missing 09:00 window Recommended: Confirm supplier ETA and prepare tray reallocation	Ras Al Khaimah Unit 03 Ras Al Khaimah	Mariam Yousuf backup Areef Mohammed Ismail	48m to SLA raised 07:40 · 42m old	Acknowledged
EX-2008 Medium	Task ageing IOTx flow engine	T-9014 renal QC check unacknowledged beyond SLA Recommended: Assign backup owner for the unacknowledged QC task	Sharjah Site 07 Sharjah	Layla Hassan backup Tariq Bilal	SLA breached 7m raised 08:35 · 32m old	Acknowledged L1
EX-2011 Medium	Late demand change Excel / Google Sheets	D-3104 renal attendance 88 → 92 after lock Recommended: Approve 4-meal uplift and confirm material availability	Al Ain Medical Ward Abu Dhabi	Rashed Al Mazrouei backup Hessa Al Dhaheri	41m to SLA raised 07:18 · 4m old	New
EX-2021 Low	Completion-to-billing gap Accounting software	CC-2393 reconciled but invoice not yet raised Recommended: Raise invoice from reconciled completion record	Ajman Ward Cluster Ajman	Huda Kamal backup Fatima Noor	660m to SLA raised 20 Aug 18:30 · 780m old	New
EX-2018 Low	Demand freshness WhatsApp intake	Site receipt confirmations arriving through WhatsApp only Recommended: Structured receipt confirmation enabled for Unit F1	Fujairah Service Unit Fujairah	Omar Bin Saif backup Mariam Yousuf	80m to SLA raised 20 Aug 13:15 · 640m old	Resolved
EX-2013 Low	Demand freshness Paper form	Unit 02-B attendance still arriving on paper form Recommended: Migrate Unit 02-B to IOTx attendance form	Umm Al Quwain Site 02 Umm Al Quwain	Saeed Al Ali backup Fatima Noor	148m to SLA raised 05:50 · 92m old	Acknowledged
EX-2016 Low	Task ageing IOTx flow engine	T-9006 not started 30 minutes after plan release Recommended: Confirm start time or reassign to backup owner	Al Ain Unit 03 Abu Dhabi	Bilal Ahmed backup Rashed Al Mazrouei	22m to SLA raised 08:30 · 23m old	New